Primary care | Salem Health | Salem, Oregon
Family Medicine • Salem, OR
Ratings by platform
- Birdeye (Salem Health Medical Clinic - Keizer): 2.7/5 (66 reviews)
- Healthgrades (Salem Hospital): 70% (would recommend) (HCAHPS survey data)
What patients say
Patients praise
- Some individual providers receive positive feedback for professional care
- Salem Hospital facility generally perceived as clean and mission-driven by some patients
- Patient experience scores for the hospital are slightly above national averages in some metrics
Common complaints
- Dissatisfaction with reception staff and customer service efficiency
- Difficulty scheduling appointments or long wait times for established patients
- Concerns regarding administrative errors and billing/insurance communication
- Frustration with perceived lack of care for patient needs or medical urgency
In patients' words
"This place has the rudest receptionist people I’ve ever met. I had decided to find another doctor months ago because the wait list for an appointment for an established patient was three months."
— LocalityBiz (Salem Health Medical Clinic - Keizer)"Ever since Salem Health bought them out it's a joke to get anything done. They sit on information for days without notifying anyone. If the patient doesn't stay on them for information, they would likely never hear anything from them."
— LocalityBiz (Salem Health Medical Clinic - Uglow Ave)More clinics in Salem
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