Carilion Clinic Family Medicine - Salem
Family Medicine • Salem, VA
Ratings by platform
- Birdeye: 3.2 out of 5 stars (37 reviews)
- Official Carilion Clinic Website: 4.9 out of 5 stars (49 ratings)
- Vitals: 3.7 out of 5 stars (Not explicitly stated (practice average))
What patients say
Patients praise
- Appreciation for specific physicians (e.g., Dr. Saks)
- Some patients report friendly and professional clinical staff interactions
- Efficient office operations mentioned by some patients when using digital tools like MyChart
Common complaints
- Frequent appointment cancellations and long wait times for rescheduling
- Difficulties with scheduling medical tests and lack of follow-up from staff
- Perceived rudeness or unhelpfulness from administrative/clerical staff
In patients' words
"What I'm frustrated with is the fact that I have got canceled on MULTIPLE times and then get pushed MONTHS out to be seen again."
— Birdeye Review"Staff is very friendly and professional. They are compassionate and focused on you as a patient. The office is well run so appointments are on time."
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