Cardiology - LewisGale Medical Center
Cardiology • Salem, VA
Ratings by platform
- Wheree: 7.6/10
- US News (Dr. Bernard J. Hynes): 5/5 (68)
- US News (Cardiologists at LewisGale Medical Center): 3.7/5 (125)
What patients say
Patients praise
- knowledgeable and expert physicians
- doctors who are thorough, attentive, and explain conditions clearly to patients
- some reports of exceptional, kind, and caring clinical staff
- appreciation for prompt access to care in urgent situations
Common complaints
- rude or short-tempered front office and reception staff
- delays in scheduling, appointments, and referrals
- concerns regarding clinic equipment availability for specific conditions
- billing and insurance-related complaints including collections issues
- occasional reports of misdiagnosis or being brushed off by medical staff
In patients' words
"Very disappointing visit, and rude receptionist. Made an appointment for my common issue, upon arriving was told they do not have the equipment to treat my condition. Waited over a week for them to send a referral to another doctor. When calling to check on appointment I was greeted by the rude and short receptionest Jenny. Not a positive experience"
— Reviewer via drracheleidelman.com"The staff and Dr. at Lewis Gale electrophysiology are exceptional, kind caring and knowledgeable about the electrical part of the heart. Dr. was great, explained everything thoroughly. I highly recommend them to anyone needing electrophysiology care."
— Reviewer via drracheleidelman.com"I have been misdiagnosed twice from this hospital... Not only misdiagnosed but completely brushed off for very real symptoms... I find it unfair to pay for quality care that you didn't receive until you went elsewhere."
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