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Senior Home Care in Rowlett, TX by Home Instead logo

Senior Home Care in Rowlett, TX by Home Instead

Geriatric CareRowlett, TX

★★★★☆3.7/51,640 reviews across 4 platforms

Ratings by platform

  • Caring.com (Richardson location): 4.6 out of 5 stars (based on 6 reviews) (6)
  • Caring.com (Dallas location): 4.5 out of 5 stars (based on 20 reviews) (20)
  • Trustpilot: 2.5 out of 5 stars (180 (General brand))
  • Yelp: 3.8 out of 5 stars (1434 (General brand))

What patients say

Patients praise

  • Compassionate, caring, and professional caregivers
  • Responsive and helpful office management staff
  • Personalized care solutions tailored to individual needs
  • Effective support for seniors needing help with daily tasks, safety, and hygiene

Common complaints

  • Inconsistent caregiver availability and scheduling reliability
  • Lack of proactive communication regarding missed visits
  • Difficulty in securing consistent caregivers for specific clients
  • Isolated reports of serious allegations involving staff conduct at certain locations

In patients' words

"The caregivers have been very good. They seemed very nice, and the man that met with us was very thorough... They've done a great job."

Caring.com review for Richardson location

"There has already been over 5x we have been left out to dry. What makes it even worse nobody calls to let us know we just find out after they time is missed."

Caring.com review for Dallas location

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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