Medical care | Rochester, NY
Internal Medicine • Rochester, NY
Ratings by platform
- US News & World Report (Highland & Unity Hospitals): 2 out of 5 (Patient Experience Score) (N/A (US News methodology))
- Healthgrades (Rochester General Hospital): 56% patients recommend (7% lower than national average) (N/A)
- Birdeye (Rochester General Hospital Laboratory): 4.1 stars (66 reviews)
What patients say
Patients praise
- Positive experiences with specific clinical departments such as labor and delivery or NICU
- Occasional praise for individual attentive doctors and nurses
- Certain hospitals are recognized as high performing in specific adult procedures and conditions
Common complaints
- Billing errors and complex insurance denial issues
- Inattentive, unprofessional, or rude staff interactions
- Delays in care, specifically concerning call button response times and pain management
- Cleanliness concerns in patient rooms and facilities
- Difficulties with appointment scheduling and administrative communication
In patients' words
"The gals in PACU unit were very kind to me in my first experience with surgery. They gave me excellent recovery steps with my Packet to go home."
— LocalityBiz review of Rochester General Hospital"Unity is the worst hospital in Rochester."
— LocalityBiz review of Unity Hospital"Nurses at Sands postpartum were amazing and the NICU amazing but other then that they sucked."
— Birdeye review of Rochester General Hospital Laboratory Service CenterMore clinics in Rochester
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