Internal Medicine | Rochester Regional Health
Internal Medicine • Rochester, NY
What patients say
Patients praise
- Physicians described as thorough, compassionate, and attentive to concerns
- Positive feedback on clinical expertise and diagnostic care
- Staff often perceived as courteous and efficient in individual practice settings
Common complaints
- Difficulty scheduling appointments and long wait times
- Communication issues with staff and administrative errors (e.g., appointment cancellations)
- Concerns regarding bedside manner and patient interactions
- Reports of medical billing issues and insurance disputes
In patients' words
"The receptionist said they wouldn’t be able to get him in there until January 2026…I asked her to please not cancel the appointment we had booked at the other site... Lo and behold, it was cancelled and rescheduled to FEBRUARY. No notification."
— LocalityBiz Review"Dr Sousou is one of a kind! He is extremely caring and really listens to you. He treats you with respect and never down talks to you! He’s the best PCP I’ve had!"
— Healthgrades ReviewMore clinics in Rochester
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