Mayo Clinic
Endocrinology (Diabetes) • Rochester, MN
Ratings by platform
- Healthgrades (for Dr. Pankaj Shah): 4.0/5 (3 reviews)
- Vitals (for Dr. John Morris III): 4.5/5 (7 reviews)
- WebMD (for Dr. John Morris III): 5.0/5 (5 reviews)
- Vitals (for Dr. Alice Chang): 3.3/5 (6 reviews)
- Momentary/CMS HCAHPS (for Mayo Clinic Hospital Rochester): 4/5 (2,526 reviews)
- Better Business Bureau (for Mayo Clinic overall): 1.48/5
What patients say
Patients praise
- High level of clinical expertise and knowledge among specialists
- Thoroughness in diagnosing and managing complex hormonal conditions
- Strong patient advocacy and positive bedside manner reported by many patients
- Hospital-wide high ratings for patient experience and safety (often receiving A grades and 4-5 star ratings)
- Effective coordination across medical specialties for comprehensive care
Common complaints
- Issues with communication and follow-up regarding test results
- Frustration with scheduling, wait times, and last-minute cancellations
- Concerns regarding billing practices and potential overcharges
- Some patient interactions perceived as condescending or lacking in compassion
In patients' words
"Dr. Morris is the most caring and compassionate endocrinologist. He listens to what you tell him and is very much interested in getting an answer to your health problems."
— Vitals - Review for Dr. John Morris III"I have experienced problems with patient care and administration. They seem to focus more on profit than on supporting patients."
— Better Business Bureau - Mayo Clinic Customer Review"I saw Dr. Chang for an adrenal tumor. She ordered tests and I never heard back from her... Not exactly the experience you want if you possibly have a serious condition."
— Vitals - Review for Dr. Alice ChangMore clinics in Rochester
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