Physical Therapy Innovations - East Bay Physical Therapy

Patients praise

• Effective pain reduction and improved mobility/function for many patients
• Knowledgeable and skilled therapy staff who care about client needs
• Availability of specialized equipment, such as weight training machines and aquatic therapy
• Clean and professional office environment
• Friendly staff who remember patient names

Common complaints

• Reports of unprofessional, punitive, or rigid cancellation and billing policies (e.g., unexpected fees)
• Concerns regarding disorganization in billing and appointment scheduling
• Complaints about poor communication and lack of care or responsiveness from staff
• Allegations of inexperienced or unsupervised staff (interns) conducting initial evaluations
• Dissatisfaction with high costs relative to appointment duration