Richmond, CA Obstetricians | Sutter Health Doctors
OB-GYN • Richmond, CA
Ratings by platform
- Sutter Health (Dr. Isabelle J. Cohen): 4.9/5 (166 reviews)
- Sutter Urgent Care (Knickerbocker): 4.4/5 (334 reviews)
What patients say
Patients praise
- High star ratings (e.g., 4.9/5) for individual obstetricians in the Sutter network
- Accessible specialist and urgent care services in the Richmond area
- Integration of care through My Health Online (Epic MyChart) for easy record and referral management
Common complaints
- Complaints regarding billing, overcharging, and insurance pre-authorization processes
- Frustration with scheduling, appointment delays, and long wait times for follow-ups
- Perceptions of poor staff communication or lack of accountability in some administrative areas
In patients' words
"My issue is with their billing and scheduling... Sutter refused to submit this [pre-authorization] and now we are out thousands of dollars. Our second issue is that now they can't seem to keep our appointments."
— Better Business Bureau (Sutter Health)"4.9/5 (166 reviews)"
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