Gastroenterology Services
Gastroenterology • Richmond, CA
Ratings by platform
- Richmond Gastroenterology Associates (Birdeye): 4.7/5 (88 reviews)
- Richmond Gastroenterology Associates (WebMD practice page): 4/5 (4 reviews)
- Richmond Gastroenterology Associates (Yelp brand page): 2.1/5 (48 reviews)
- Dr. Michael Farrell (Healthgrades): 4.2/5 (158 reviews)
- Dr. Puneet Kumar (Healthgrades): 3.6/5 (73 reviews)
- Dr. Andy Thanjan (Healthgrades): N/A star rating shown; recommendation likelihood 4.779/5 (181 ratings)
- Dr. Alex R. Seamon (Vitals): N/A (summary of feedback; no numeric rating shown in snippet) (N/A (not shown in snippet))
- Dr. Andy Thanjan (WebMD): N/A (text summary of praises; no numeric rating shown in snippet) (N/A (not shown in snippet))
What patients say
Patients praise
- Generally positive experiences with care and communication at Richmond Gastroenterology Associates/testimonials
- Caring, knowledgeable doctors and staff; thorough explanations and patients not feeling rushed (examples: Dr. Thanjan, Dr. Seamon)
- Efficient/professional procedures and supportive staff noted in some reviews/testimonials
Common complaints
- Poor patient communication (no call backs/responding, lack of responses)
- Billing/insurance billing disputes or unexpected charges
- Scheduling and access issues (difficulty getting appointments, delays/rescheduling without notice)
- Perceived rushed/assembly-line colonoscopy workflow and inadequate responsiveness/management follow-up
- Wait times and limited time with doctor in some reviews
In patients' words
"“Avoid business with them… they do not respond or answer phone or text.”"
— WebMD practice page (Richmond Gastroenterology Associates)"“After having the procedure done, I was billed over $800 because now they say that it wasn’t routine.”"
— WebMD practice page (Richmond Gastroenterology Associates)"“This practice is an assembly line of colonoscopies.”"
— Birdeye reviews (Richmond Gastroenterology Associates)"“Billing department is awful… I asked questions… so she put me on hold.”"
— BBB Business Profile (Richmond Gastroenterology Associates)"“Dr. Kumar… actually LISTENS.”"
— Healthgrades review snippet (Dr. Puneet Kumar)"“In October 2024… Dr Farrell… added up to not being cared for after 20 years…”"
— Healthgrades review snippet (Dr. Michael Farrell)More clinics in Richmond
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