Gastroenterology at Richmond Medical Center
Gastroenterology • Richmond, CA
Ratings by platform
- Birdeye (Richmond Gastroenterology Associates): 4.7/5 stars (88 reviews)
- Yelp (Richmond Gastroenterology Associates): 2.1/5 stars (48 reviews)
- Birdeye (Gastrointestinal Specialists, Inc., Short Pump): 4.8/5 stars (114 reviews)
- Birdeye (Mark Kogan, MD, Richmond, CA): 4.8/5 stars (216 reviews)
What patients say
Patients praise
- Some patients report efficient and professional care
- Individual physicians often described as caring, patient, and knowledgeable
- Satisfactory experiences with specific procedures like colonoscopies or surgeries when communication is effective
Common complaints
- Poor communication and responsiveness from staff
- Frustrations with the billing process and surprise charges
- Difficulty scheduling appointments or getting timely callbacks
- Some patients feel the practice is focused more on revenue than patient care
In patients' words
"I would have left Zero Stars but the system wants you to leave one star at least. Avoid business with them, they are not focused on health concerns and patient care..."
— WebMD user review for Richmond Gastroenterology Associates"Worst communication by a medical provider that I have ever experienced. Do not go to this practice (any location). They are not oriented at patient care, just money..."
— Yelp user review for Richmond Gastroenterology Associates"The nurses are so helpful and sweet, but the doctor dismissed all my concerns... Don't even get me started on the atrocious behavior of the billing office."
— Birdeye user review for Gastrointestinal Specialists, Inc. (Short Pump)"My experience with Kaiser Richmond was fantastic. I have no sad stories. Everyone was so nice and attentive. My Surgeon was Dr. Im, and He was the greatest."
— ObesityHelp user review for Kaiser Permanente Richmond Medical CenterMore clinics in Richmond
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