Van Rensselaer Manor
Physical Therapy • Rensselaer, NY
Ratings by platform
- Rosewood Rehabilitation and Nursing Center: 3/5 (108 reviews)
- Van Rensselaer Manor: 3.6/5 (32 reviews)
What patients say
Patients praise
- frequent praise for dedicated therapy and rehabilitation teams
- some staff described as compassionate and friendly
- focus on individual recovery and transition planning at some locations
Common complaints
- reports of understaffing and high staff turnover
- inconsistent care quality and responsiveness to call bells
- concerns regarding hygiene, sanitation, and cleanliness
- complaints about management and communication gaps
- documented care planning and safety deficiencies at some facilities
In patients' words
"Rosewood Rehabilitation and Nursing Center receives highly polarized feedback, with many families praising the compassionate therapy teams and friendly staff, while others report severe concerns regarding neglect, hygiene, and slow response times."
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