Capital Region Outpatient Therapy Clinics - St. Peter's Health Partners
Physical Therapy • Rensselaer, NY
Ratings by platform
- Google (System-wide Physical Rehabilitation): 4.7/5 (1,200+ total reviews for system-wide physical rehabilitation)
- Aggregated third-party review site for Rensselaer Health Center: 1/5 and 2/5 (specific negative reviews cited) (Multiple individual reviews (site-specific))
What patients say
Patients praise
- Convenient, regional locations for outpatient therapy
- Professional and kind nursing staff noted in some reports
- General positive sentiment toward digital tools like patient portals for coordinated care
- High overall Google rating for physical rehabilitation services across the system
Common complaints
- Difficulty with medication refills and administrative communication via MyChart
- Poor handling of appointment cancellations and rescheduling
- Reports of rude or dismissive interactions with specific providers
- Delays in receiving test results and prescription fulfillment
In patients' words
"They took the time to address everything. The receptionists also were very kind. I love that we can do most things through the app and labs were done in the same place as well."
— Nextdoor user review"The doctor is rude and pretty much treats me as of any problem I bring up is insignificant. No referrals, talking over me when explaining my problem."
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