Home • ImageCare Medical Imaging
Diagnostic Radiology • Rensselaer, NY
Ratings by platform
- Aggregated rating for ImageCare Latham: 3.5/5 (97 reviews)
- ImageCare at Millburn (Note: separate entity/location): 4.8/5 (2,372 reviews)
What patients say
Patients praise
- Professional and skilled medical technicians/radiologists
- Comfortable, clean, and modern facility environment
- Advanced, state-of-the-art imaging technology
- Compassionate care during procedures, especially for anxious or claustrophobic patients
- Convenient locations with ample parking
Common complaints
- Long wait times for appointments and results
- Rude or dismissive staff, particularly at the front desk
- Issues with administrative communication and prior authorization handling
- Difficulty reaching staff for follow-up questions or status updates
In patients' words
"Extremely disappointed with ImageCare admin/prior authorization staff. I had a script sent and hadn't heard anything from them a week later... I decided to drop it and just schedule, then they called me back a week later and told me my appointment was incorrectly scheduled."
— LocalityBiz / Promallu review of Latham location"The techs have all been very nice but the people at the front desk are so rude and snappy, both on the phone and in person, they make it a miserable experience going there."
— Vitals review of Balltown location"Everyone was very kind & patient as I was very nervous and having an asthma attack but the man who worked the machine gave me water and treated me very dignified."
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