St Peter's Rensselaer Health Center
Internal Medicine • Rensselaer, NY
Ratings by platform
- General online review aggregates: 1/5 (representative of negative feedback) (Multiple scattered reviews)
What patients say
Patients praise
- Convenient, centralized location with on-site lab services
- Modern, user-friendly digital tools (MyChart/App) for managing care
- Some patients report compassionate, thorough, and attentive experiences with specific staff and providers
Common complaints
- Issues with medication refills and pharmacy communication
- Administrative and scheduling challenges, including cancelled appointments without notification
- Perceived rudeness or lack of attentiveness from certain medical providers
- Difficulty obtaining timely referrals or follow-up on test results
In patients' words
"They do not refill maintenance medication after multiple requests on MyChart and via phone. One of the nurses even gave me incorrect information... Please, SPHP, get this practice together for the safety and well-being of your patients!"
— Online patient review (Caroline Boule)"I was referred here for PCP care... Along with Juana, I had a very good experience. They took the time to address everything. The receptionists also were very kind. I love that we can do most things through the app and labs were done in the same place as well."
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