Find Therapists In Rensselaer, New York - LifeStance Health
Counseling/Psychology • Rensselaer, NY
Ratings by platform
- Better Business Bureau: A+ (394 complaints in the last 3 years (BBB))
- Trustpilot: 3.9 out of 5 (~1,700 reviews)
- PissedConsumer: 1.3 out of 5 (14 reviews)
What patients say
Patients praise
- Broad range of available mental health services, including therapy and medication management
- Works with a wide variety of insurance plans
- Some patients report positive experiences with individual therapists
Common complaints
- Persistent complaints regarding billing errors and unpredictable insurance processing
- Difficulties in communication with administrative staff
- Reports of unexpected or incorrectly charged "no-show" fees
- Inconsistencies in quality of care and provider engagement
- Challenges with appointment scheduling and last-minute cancellations by the practice
In patients' words
"I currently have an over $800 patient balance bill on my account with no insurance applied... they keep charging me, adding to my balance to no end."
— Better Business Bureau Complaint"I definitely did not like not knowing the cost of a session upfront beyond a large range and was taken aback by what I was actually charged."
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