Sports Medicine Cougar Health Services
Orthopaedics & Sports Medicine • Pullman, WA
Ratings by platform
- Birdeye/Google aggregate: 2.7 out of 5 stars (75 reviews)
What patients say
Patients praise
- High patient satisfaction reported in official accreditation surveys (over 92% positive rating in specific data sets)
- Accessible and often cheaper care options for students compared to other providers
- Staff described as helpful, attentive, and caring in some specific medical encounters
- Effective, comprehensive services including primary care, pharmacy, and vision services on campus
Common complaints
- Reports of long wait times for appointments and medical answers
- Concerns regarding perceived staff indifference or lack of helpfulness in certain interactions
- Experiences of difficulty in getting timely referrals or diagnoses
- Historical reports of internal leadership and staffing challenges impacting service quality and morale
- Frustration with administrative changes, such as check-in processes or billing/parking policies
In patients' words
"The only thing I don't like is that during and after COVID, they changed the front desk from helping people and checking people in to them purely only helping people on the phone... It really gives the feeling that they don't want to help you."
— LocalityBiz patient review"Honestly anyone can do better than this clinic. They take forever to actually give you answers... It shouldn't take over a month of back and forth visits to actually get a diagnosis."
— LocalityBiz patient review"...of the 186 students who visited CHS and responded to a survey, over 92% rated their experience as a four or five on a five‑point scale..."
— WSU Insider accreditation reportMore clinics in Pullman
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