Internal Medicine in Provo, UT - ProviderMatch
Internal Medicine • Provo, UT
Ratings by platform
- Intermountain Health ProviderMatch (Dr. Justin N. Jones): 5.0/5.0 (26 reviews (293 ratings))
- Healthgrades (Dr. Richard Olsen): 4.7/5.0 (9 reviews (9 ratings))
- Healthgrades (Dr. Reed Parkinson): 5.0/5.0 (3 reviews (3 ratings))
What patients say
Patients praise
- Providers often praised for being attentive, thorough, and good listeners
- Professionalism and kindness of many medical staff members
- Clean and comfortable office facilities
- Efficient service and minimal wait times when seen promptly by providers
Common complaints
- Difficulties with communication channels (e.g., inconsistent responses, long hold times)
- Concerns regarding administrative delays and billing issues
- Occasional reports of poor bedside manner or feeling dismissed by certain providers
- Reports of potential misdiagnoses
In patients' words
"Dr. Jones always makes time to listen to my concerns even though he’s very busy never rushes the consultation. As always, he is attentive and listens while making you feel heard and not rushed."
— Intermountain Health Patient Review"He’s a fantastic listener, easy to talk to, and always takes his time to be thorough before making any diagnosis. He genuinely gets to know you and makes you feel like more than just a patient — more like a friend."
— Healthgrades Patient Review"Worst Doc ive seen. he doesnt listen and blows you off. he obviously didnt read my xrays. Still in pain and now i have to find a good arthritis doctor."
— Birdeye Patient Review"Notably, many users mention difficulties with communication channels—such as inconsistent message responses or long hold times—which can hinder timely access to care."
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