Optum Primary Care - Poughkeepsie - South RD

Patients praise

• Individual physicians and medical providers are frequently described as kind and competent
• Patients often express that the quality of clinical care received from doctors remains good despite office management issues

Common complaints

• Long wait times both on the phone and in-office
• Difficulty scheduling appointments and administrative record-keeping errors
• Inconsistent or poor customer service experiences with office staff
• Significant and recurring billing and insurance processing issues
• General frustration with corporate management impacting patient care quality