Urology of Virginia
Urology • Portsmouth, VA
Ratings by platform
- Birdeye (Aggregate): 4.4/5 (240 reviews)
- Healthgrades: 1.0/5 (2 reviews)
- Yelp: 1.9/5 (104 reviews)
What patients say
Patients praise
- Highly skilled and knowledgeable physicians
- Modern and well-equipped facilities
- Some staff members noted as caring and friendly in person
- Accessibility and parking infrastructure at certain locations
Common complaints
- Significant difficulty reaching the office by phone or getting human interaction on calls
- Challenges with appointment scheduling and notification reliability
- Long wait times for appointments in the office
- Perceived lack of follow-up on tests and results
- Occasional reports of rude or unprofessional front office staff
In patients' words
"Completely unprofessional, automated calls for appts they make for you without consulting the patient... seeing your cancer diagnosis on your online chart but not being contacted by anyone except for an automated call!!"
— Healthgrades review"They will do anything and everything to reroute your call and to prevent you from reaching anyone in that office. Extremely lazy people will not follow up on your appointments procedures."
— Birdeye review"Many patients appreciate the highly skilled physicians, with specific praise for Dr. Unnikrishnan’s expertise and compassionate approach. The facility’s infrastructure receives favorable remarks for being modern, spacious, and handicap accessible."
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