Naval Medical Center Portsmouth
Urology • Portsmouth, VA
Ratings by platform
- Trustburn: 2.8/5 (194 reviews)
- Vivian Health: 4.5/5 (4 reviews)
- WebMD (2 reviews)
What patients say
Patients praise
- High overall patient satisfaction in some metrics
- Patients reported that staff were responsive to needs and provided good communication about recovery at home
- Positive feedback regarding the quiet atmosphere of the facility
Common complaints
- Long wait times in the emergency department
- Reports of poor communication and perceived lack of compassion from staff
- Dissatisfaction with administrative/receptionist processes, specifically regarding lab sample drop-off procedures
- Concerns regarding patient care in specific departments (e.g., Labor and Delivery)
In patients' words
"At the lab, it’s currently packed with hour+ wait to simply drop off a sample... No one wants to sit with a warning bag of urine or feces .. make it make sense? Very rude receptionist..."
— WebMD User Review"By far the absolute worst care I have ever experienced at a medical facility. Thanks to the incompetent office staff of the OBGYN I m now forced to find a new clinic... Some of the providers here are great, but I would not recommend this facility to anyone at this point."
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