Patient First
Urgent Care • Portsmouth, VA
Ratings by platform
- Birdeye: 4.2/5 (1,604 reviews)
- Solv / Medicals-Health: 3.6/5 (14 reviews)
What patients say
Patients praise
- Friendly and welcoming staff (receptionists, nurses, PAs)
- Efficiency and relatively short wait times for some patients
- Convenient location and accessible care
Common complaints
- Reports of long wait times to see a provider despite being in an exam room
- Concerns regarding billing practices and refusal of care for old outstanding balances
- Instances of perceived dismissiveness or lack of attention to specific symptoms by medical staff
In patients' words
"The receptionist was lovely, the nurse that took my vitals was lovely, and the PA I saw was lovely. Everyone made me feel welcome and I truly feel like I was in..."
— Yelp"I was just denied treatment. My conditioned worsened and I ended up being out of work 5 days! Patient First should change the name to Payment First they do not put patients first."
— Medicals-Health"I’ve been coming here for 5 years and the service is fast and efficient. I came in yesterday afternoon around 2:15 just for a check up... I was out of the office by 2:54... I always feel very comfortable when I come here."
— UnilocalMore clinics in Portsmouth
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Naval Medical Center Portsmouth
Patients praise: Some patients report fast triage and check-in experiences · Professional, kind, and helpful interactions with specific medical and nursing staff.
The Heart and Vascular Institute of Portsmouth Regional Hospital
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SEVA Foot and Ankle Center
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Bon Secours Cardiology, Portsmouth
Patients praise: Professional and friendly staff · Caring and attentive physicians who listen to concerns.
Morrison Dental Group
Patients praise: Friendly, welcoming, and helpful staff members, with specific praise for individual dental hygienists · Efficient and accommodating scheduling, including same-day appointments.
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