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Urgent Care, Telehealth, & Walk-In Clinic | Patient First Taylor Road logo

Urgent Care, Telehealth, & Walk-In Clinic | Patient First Taylor Road

Urgent CarePortsmouth, VA

★★★★☆4.2/51,618 reviews across 2 platforms

Ratings by platform

  • Birdeye: 4.2 out of 5 stars (1,604 reviews)
  • Solv / Medicals-Health: 3.6 out of 5 stars (14 reviews (Solv))

What patients say

Patients praise

  • Friendly and welcoming staff (receptionists, nurses, PAs)
  • Efficiency and relatively short wait times for some patients
  • Convenient location and accessible care

Common complaints

  • Reports of long wait times to see a provider despite being in an exam room
  • Concerns regarding billing practices and refusal of care for old outstanding balances
  • Instances of perceived dismissiveness or lack of attention to specific symptoms by medical staff

In patients' words

"The receptionist was lovely, the nurse that took my vitals was lovely, and the PA I saw was lovely. Everyone made me feel welcome and I truly feel like I was in..."

Yelp

"I was just denied treatment. My conditioned worsened and I ended up being out of work 5 days! Patient First should change the name to Payment First they do not put patients first."

Medicals-Health

"I’ve been coming here for 5 years and the service is fast and efficient. I came in yesterday afternoon around 2:15 just for a check up... I was out of the office by 2:54... I always feel very comfortable when I come here."

Unilocal

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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