Urgent & Emergency Care - Naval Medical Center Portsmouth
Urgent Care • Portsmouth, VA
Ratings by platform
- Various platforms including HealthLuminate, Trustburn, and FindRehabCenters: Mixed; specific ratings cited include 2.8/5 on some aggregator sites and 70% recommendation rate on others (Variable across platforms, ranging from a few dozen to nearly 200 reviews on specific third-party sites)
What patients say
Patients praise
- Some patients report fast triage and check-in experiences
- Professional, kind, and helpful interactions with specific medical and nursing staff
- Recognition as a well-equipped military teaching hospital
- Appreciation for the range of specialized clinics available on-site
Common complaints
- Long emergency department wait times
- Perceived lack of timely communication or care for urgent conditions
- Frustration with parking availability
- Concerns regarding staffing levels or facility cleanliness
- Dissatisfaction with patient advocacy and resolution processes for complex complaints
In patients' words
"They treated me extremely well and took care of me medically and ensured that I was comfortable... Everything was clean and professional."
— FindRehabCenters review"My wife came in today... and you had her sitting her in the waiting room for more than a hour. And still wasn't seen, when you had other people just walking in and being seen before real emergencies."
— FindRehabCenters review"Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated"
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