OBGYN Services - Bon Secours Health System - FindHelp.org
Obstetrics and Gynecology • Portsmouth, VA
Ratings by platform
- Hospital Compare (Bon Secours Maryview Medical Center): 84 out of 100 overall hospital patient rating (Not specified (system-wide aggregate))
What patients say
Patients praise
- Some individual physicians noted for positive bedside manner and helpful, clear communication
- Hospital facilities sometimes rated favorably for compassion and overall patient care experience
Common complaints
- Reports of poor customer service and unprofessional office staff communication
- Billing disputes, including mis-billing and unauthorized changes to payment plans leading to collections activity
- Patient concerns regarding dismissive care and lack of thoroughness from providers
- General administrative frustrations, including long wait times and issues with scheduling or medical records handling
- Legal controversies regarding past credentialing of an OBGYN in the health system
In patients' words
"Everyone was VERY friendly. She was very friendly. I enjoy my visits, all my questions are answered and I alway leave feeling good."
— Zocdoc patient review for Western Branch OB/GYN, Portsmouth, VA"They are rude over the phone and in person. They would rather gossip or look at their phone... Scheduling ultra sounds to pair up with appointments was a nightmare. Place had me stressed to the max."
— Patient feedback regarding Bon Secours OB/GYN services (Richmond-area context)"I was billed, set up a payment plan, and paid the account in full. One year later, they revoked my payment agreement... sent the amount to ANOTHER collection agency."
— Better Business Bureau complaint regarding billing practices at Bon Secours Health SystemMore clinics in Portsmouth
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