Endocrinology & Diabetes Clinic
Endocrinology • Portsmouth, VA
Ratings by platform
- US News (patient experience for Dr. Mark M. Cruz at Naval Medical Center): 4/5 (11 reviews)
What patients say
Patients praise
- Some patient experience metrics rated highly (e.g., clarity of instructions and time with patient for at least one endocrinologist profile)
- Staff professionalism/politeness and clear directions were mentioned in general NMCP reviews (not specifically endocrinology clinic)
- Some program/service descriptions emphasize diabetes education/management activities
Common complaints
- Low ratings in several patient experience categories for at least one endocrinologist profile (e.g., provider attitude and perceived outcomes scored 2/5)
- Complaints about compassion/ignoring concerns and rude staff appear in WebMD and Yelp-style excerpts (general hospital experience, not limited to endocrinology clinic)
- Trustburn includes very negative testimonials about care and communication (general hospital)
In patients' words
"“At the lab, it’s currently packed with hour+ wait to simply drop off a sample…Very rude receptionist…”"
— WebMD - Naval Medical Center Portsmouth reviews (excerpt)"“This place treat our active duty with no compassion. They will ignore you and let you go home to suffer”"
— WebMD - Naval Medical Center Portsmouth reviews (excerpt)"“2.8 194 Reviews”"
— Trustburn - Naval Medical Center Portsmouth rating summaryMore clinics in Portsmouth
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Patients praise: Professional and skilled medical care for specific procedures · Positive bedside manner with certain providers.
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Patients praise: Professional and friendly staff · Caring and attentive physicians who listen to concerns.
Morrison Dental Group
Patients praise: Friendly, welcoming, and helpful staff members, with specific praise for individual dental hygienists · Efficient and accommodating scheduling, including same-day appointments.
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