Endocrinology/Diabetes Clinic - Naval Medical Center Portsmouth
Endocrinology • Portsmouth, VA
Ratings by platform
- US News (patient experience for Dr. Mark M. Cruz at Naval Medical Center): 4/5 patient experience rating; category scores include clarity of instructions 5/5, amount of time with patient 5/5, provider's attitude 2/5, perceived outcomes 2/5, patient loyalty 2/5, general feedback 5/5 (11 reviews total; 0 reviews within last 12 months)
- Yelp (Naval Medical Center Portsmouth overall): 3.3/5 (72 reviews)
- WebMD (Naval Medical Center Portsmouth overall): 2 ratings; 2 reviews shown (2 reviews (exact rating value not shown in excerpt))
- Trustburn (Naval Medical Center Portsmouth overall): 2.8/5 (194 reviews)
What patients say
Patients praise
- Some patient experience metrics rated highly (e.g., clarity of instructions and time with patient for at least one endocrinologist profile)
- Staff professionalism/politeness and clear directions were mentioned in general NMCP reviews (not specifically endocrinology clinic)
- Some program/service descriptions emphasize diabetes education/management activities
Common complaints
- Low ratings in several patient experience categories for at least one endocrinologist profile (e.g., provider attitude and perceived outcomes scored 2/5)
- Complaints about compassion/ignoring concerns and rude staff appear in WebMD and Yelp-style excerpts (general hospital experience, not limited to endocrinology clinic)
- Trustburn includes very negative testimonials about care and communication (general hospital)
In patients' words
"“At the lab, it’s currently packed with hour+ wait to simply drop off a sample…Very rude receptionist…”"
— WebMD - Naval Medical Center Portsmouth reviews (excerpt)"“This place treat our active duty with no compassion. They will ignore you and let you go home to suffer”"
— WebMD - Naval Medical Center Portsmouth reviews (excerpt)"“2.8 194 Reviews”"
— Trustburn - Naval Medical Center Portsmouth rating summary"“Provider's Attitude…(2/5)”"
— US News - Dr. Mark M. Cruz patient experience categories (Naval Medical Center)More clinics in Portsmouth
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