Pomona Valley Hospital Medical Center | Pomona CA Hospital
Primary Care • Pomona, CA
Ratings by platform
- Yelp: 2.5/5 stars (630 reviews)
- Healthgrades/Medicare Patient Experience Survey: 68% (patients who would recommend the hospital)
- Sitejabber: 1.3 stars (1 review)
What patients say
Patients praise
- Positive experiences with specific staff members' kindness and professionalism
- Good communication regarding procedures in certain contexts
- Successful medical outcomes and professional bedside manner reported in some reviews
Common complaints
- Long wait times, particularly in the emergency room
- Perceived staff unresponsiveness and moodiness
- Communication issues between staff/doctors and patients
- General dissatisfaction with bedside manner and professional conduct
In patients' words
"He was very professional and did a truly amazing job showing us much kindness and understanding."
— Yelp user review"They had her in a wheelchair for 11 hours didn't even put her in a room. ... This has to be the worst service and client care ever."
— MedicalRecords.com patient complaint"I arrived at the hospital at around 11:30 p.m. to midnight, and I wasn’t attended [to] until around 4 a.m. to 5 a.m."
— The Student Life (interview with student patient)More clinics in Pomona
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