East Valley Community Health Center | Nonprofit | Health care

Patients praise

• accessible health services for the community
• some staff members described as friendly and patient
• efficient service for specific quick tasks like testing in some instances
• generally appreciated for providing needed care at lower costs or to underserved populations

Common complaints

• long wait times for appointments and in the waiting room
• unprofessional or rude customer service and reception staff
• difficulty reaching the clinic by phone or being left on hold for extended periods
• perceived lack of organization, including lost lab results and repetitive paperwork requirements
• high staff turnover and understaffing reported by employees