Portneuf Wound Care & Hyperbaric Center
Wound Care • Pocatello, ID
Ratings by platform
- U.S. News & World Report: 3 out of 5 stars (overall patient experience)
- Healthgrades: 65% patient experience rating
- Better Business Bureau (BBB): 10 complaints in the last 3 years
What patients say
Patients praise
- knowledgeable and caring staff
- high patient satisfaction rates reported historically by the center
- effective wound treatment and healing outcomes
- clear communication from medical providers
- helpful surgical and nursing care teams
Common complaints
- billing and collections issues
- hospital room cleanliness concerns
- inconsistent communication regarding insurance claims
- general patient experience scores slightly below national averages on some platforms
In patients' words
"I have had exceptional patient care at Portneuf Medical Center by my specialists and also, when I have had outpatient surgeries, the entire care team... Sometimes I feel like I am the only patient given that the individual care for me is outstanding!"
— a-better-place.com"I spent 5 days inpatient with a horrible infection and 3 months of wound care after. The staff and doctors were amazing. The wound care ..."
— Facebook"It turns out that Portneuf had neglected to look at the [insurance information] due to having the wrong address in the insurance companies system... my credit score is in jeopardy... I am highly disappointed in this businesses professionalism and lack of knowledge when it comes to agreements they have with the insurance company."
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