Oak Mountain Dental
Dental • Pocatello, ID
What patients say
Patients praise
- Friendly, welcoming, and professional staff
- Gentle and thorough hygienists (especially Paige)
- Knowledgeable and caring dentists (Dr. Richards, Dr. Driscoll, Dr. Call)
- Clean, organized, and beautiful office environment
- No pressure to buy unnecessary treatments
- Patients feel like family; comfortable and stress-free experience
- Dentists explain procedures clearly and answer questions patiently
- Quick and efficient service with timely appointments
Common complaints
- Billing and insurance issues: patients report surprise bills, down-coding, and insurance not paying expected amounts
- Rude or unhelpful front desk staff in some instances
- Communication problems: patients feel lied to about costs
- One Yelp reviewer (2021) said the business 'lacks in communication' and 'treats its customers like garbage'
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