Mental Health and Wellness - Pocatello - Portneuf Medical Center
Behavioral Health • Pocatello, ID
Ratings by platform
- Rehab.com: 2.67/5 (9 reviews)
- Addiction Helpline America: 2.7/5 (9 reviews)
- Addiction Resource: 8.7/10 (N/A)
- US News & World Report: 87% (satisfaction) (N/A)
What patients say
Patients praise
- comprehensive range of mental health and behavioral services
- availability of specialized treatments like ECT and DBT
- professional and knowledgeable medical staff in certain specialties
- timeliness of care in some clinical areas reported as above national averages
Common complaints
- billing and collection disputes
- perceived communication gaps with nursing and medical staff
- patient experience ratings sometimes below national or state averages
- reports of long wait times or difficulty accessing services promptly
In patients' words
"Portneuf medical center has sent me to collections twice over an $81.49 charge. That bill was paid in September 2022."
— Better Business Bureau Complaint"Took excellent care of our young girl, very knowledgeable and caring, highly recommended!!!"
— Healthgrades Review for Dr. PohlMore clinics in Pocatello
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