City Center Clinic Pocatello Idaho - Health West
Behavioral Health • Pocatello, ID
Ratings by platform
- Birdeye (aggregated from Google): 3.2/5 stars (31 reviews)
- Birdeye (aggregated from Google for Health West Community Dental): 3.6/5 stars (20 reviews)
What patients say
Patients praise
- Appreciation for specific providers and nurses who are described as kind, patient, and knowledgeable
- Positive experiences with efficient reception and lab staff by some patients
- Recognition of the clinic as a community-oriented, non-profit resource providing diverse services like behavioral and primary care
Common complaints
- Complaints regarding billing practices and insurance coverage issues
- Reports of rude, condescending, or unhelpful staff and providers
- Difficulties with prescription refills and perceived excessive requirements for in-person visits
- Concerns about perceived focus on upselling services over patient care
In patients' words
"If I could give it 0 * I would! I tried refilling my prescription omeprazole for acid reflux and told them I just seen them 6 months ago and they told me I HAD to see them in person or they wouldn't refill my medication... all they care about is money"
— Patient review (Birdeye)"I have been bringing my developmentally disabled aunt here for the last 6 years... Dr. Kjos and her nurse, Stephanie are so patient, knowledgeable and kind. The receptionists and lab workers have always been efficient and kind."
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