Primary Care - Berkshire Health Systems
Primary Care • Pittsfield, MA
Ratings by platform
- U.S. News & World Report (Primary Care Physicians aggregated): 4/5 (28)
- WebMD (Berkshire Health Systems): Not explicitly provided, reviews generally negative (3)
- Healthgrades (Dr. Craig Kirby): 4.4/5 (8)
- U.S. News & World Report (Dr. Michael J. Murray): 4/5 (8)
- Vitals (Dr. James B. Vereen): 3.3/5 (3)
What patients say
Patients praise
- Some individual providers are rated highly for listening and professionalism
- Patients occasionally report receiving quality clinical care and treatment
- Staff in specific departments described as professional and kind
Common complaints
- Difficulty scheduling and administrative confusion (e.g., appointments, referrals, prescriptions)
- Reports of poor or unresponsive patient communication and staff unhelpfulness
- Concerns regarding patient privacy and confidentiality breaches
- Serious public health incidents, specifically Legionella contamination episodes
- Billing and insurance processing complaints
In patients' words
"Complete incompetence, lack of resources, care is not patient centered... a disgrace considering it’s a teaching facility."
— WebMD Patient Review"The office confuses appointments, locations and changes your appoints frequently. There is no follow through with doctor. Referrals are never sent, prescriptions not renewed without multiple phone calls over a week a more."
— Vitals Patient Review"I just came home from BMC after have an Endarterectomy. I was treated like a queen through every aspect..."
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