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Family Practice • Pittsfield, MA

What patients say

Patients praise

  • thorough and sound medical advice
  • good listening skills and willingness to explain conditions
  • friendly and professional staff/provider behavior
  • highly trusted by long-term patients

Common complaints

  • brief physical examinations
  • difficulty working with office staff
  • perceived physician fatigue or impatience over time

In patients' words

"Dr. Yella is kind and personable, evidenced by the positive energy that I feel in the waiting room."

— Healthgrades

"I am old enough to remember what it was like to experience the Norman Rockwell type of patient treatment and Dr. Kittler fits and exceeds that criteria."

— Healthgrades

"I've gone to Michael Murray for about 15 yrs now, leaving once because the staff was so difficult to work with and coming back because I missed his care."

— Vitals

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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