Avera Orthopedics — Pierre, SD
Orthopedics / orthopedic injury & pain clinics • Pierre, SD
Ratings by platform
- Avera.org (Doctor Profile): 4.8/5 (171 ratings) for Dr. Mark Hagy (171)
- Momentary / CMS HCAHPS data: 3/5 stars overall hospital rating (218 patient surveys)
- US News & World Report: 85% willingness to recommend (N/A)
What patients say
Patients praise
- High patient satisfaction for surgical outcomes, particularly for knee and arm procedures
- Appreciation for clear, candid, and expert medical advice from specific providers
- Positive experiences with responsiveness of staff and thorough explanations during visits
- Efficiency in urgent care settings and quick access to services for some patients
Common complaints
- Concerns regarding bedside manner and professional communication (e.g., perceived rushing, lack of empathy, or unprofessional tone)
- Complaints about pain management strategies (e.g., perceived lack of adequate medication)
- Administrative frustrations, including complex billing processes across multiple locations and technology-related hassles
- Long wait times for appointments
In patients' words
"Dr Hagy and team were very good during the entire process from beginning to end for my knee replacement surgery. I am extremely pleased and grateful for their expertise and efforts."
— Avera patient survey feedback for Dr. Mark Hagy"I think Dr. Hagy is very knowledgeable but doesn't have the best bedside manner. He tends to talk down to me..."
— Avera patient survey feedback for Dr. Mark Hagy"Horrible pain management treatment. They won't give strong enough pain medication... Had to call multiple locations to figure out whom I owed money to."
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