OrthoArizona | World-Class Orthopedic Care in Phoenix, AZ
Orthopedics • Phoenix, AZ
Ratings by platform
- Better Business Bureau (BBB): Generally poor on consumer-advocacy sites like BBB and Healthgrades (e.g., 1/5 stars on BBB) (14 complaints filed with BBB; 12 noted as unresponsive)
- Birdeye (Aggregated Google Reviews): Consistently high (approx. 4.8 to 5 stars) (Several thousand across locations (e.g., 2,175; 3,002))
What patients say
Patients praise
- Positive surgical outcomes and professional care from specific doctors and surgeons
- Compassionate and effective physical therapy services
- Helpful and friendly interactions with some staff members in certain locations
Common complaints
- Long wait times for appointments and in-office visits
- Difficulties with communication, including unresponsiveness to phone calls
- Frustration with administrative processes, including insurance authorizations and billing disputes
- Reports of disorganized office operations and high staff/doctor turnover
- Negative experiences with specific physician assistants and support staff
In patients' words
"Terrible customer service. No one will EVER answer a phone or talk to you... Very frustrating and staff appears to be just as frustrated."
— Better Business Bureau Customer Review"Best ORTHOPEDIC doctor EVER... He’s attentive, knowledgeable, professional, kind and most of all the VERY BEST at knee and hip replacement... He gave me back my life!"
— Birdeye Review (OrthoArizona – Verrado)More clinics in Phoenix
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