The CORE Institute: Home
Orthopedics • Phoenix, AZ
Ratings by platform
- Yahoo Local (The CORE Institute - North Phoenix): 2.0 out of 5 stars (237 reviews)
- Google Reviews (The Core Institute Specialty Hospital): 4.0 out of 5 stars (236 reviews)
- Healthgrades (The Core Institute Specialty Hospital): 72% recommend (HCAHPS data) (N/A)
What patients say
Patients praise
- praise for the competence and knowledge of specific doctors and surgical teams
- successful surgical outcomes for some patients
- some positive experiences with physical therapy staff
- appreciation for the convenience of on-site imaging
Common complaints
- difficulty reaching administrative and billing departments via phone
- long wait times for return calls regarding billing and insurance issues
- unresponsiveness to patient complaints
- frustration with appointment scheduling and cancellations
- billing transparency issues
In patients' words
"No follow thru at the Core Institute on health care... Completed the request to have my xrays sent to Orthoarizona one month ahead... they could not tell me if they sent them or not."
— Better Business Bureau Review"I've been trying to get my credit balance back for months. You always have to leave a message and the message says they will call you back within 24 hours. My wife or I have called 4 times... no return call at all."
— Better Business Bureau Complaint"Outstanding care and doctors. I am finally pain free after two years. Dr. Byron Willis is amazing. Thank you!!!"
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