The CORE Institute
Orthopedics • Phoenix, AZ
Ratings by platform
- Yahoo Local (The CORE Institute - North Phoenix): 2.0/5 (237 reviews)
- Google Reviews (The Core Institute Specialty Hospital): 4.0/5 (236 reviews)
- Healthgrades (The Core Institute Specialty Hospital): 72% recommend
What patients say
Patients praise
- praise for the competence and knowledge of specific doctors and surgical teams
- successful surgical outcomes for some patients
- some positive experiences with physical therapy staff
- appreciation for the convenience of on-site imaging
Common complaints
- difficulty reaching administrative and billing departments via phone
- long wait times for return calls regarding billing and insurance issues
- unresponsiveness to patient complaints
- frustration with appointment scheduling and cancellations
- billing transparency issues
In patients' words
"I've been trying to get my credit balance back for months. You always have to leave a message and the message says they will call you back within 24 hours. My wife or I have called 4 times... no return call at all."
— Better Business Bureau Complaint"Outstanding care and doctors. I am finally pain free after two years. Dr. Byron Willis is amazing. Thank you!!!"
— Yelp ReviewMore clinics in Phoenix
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