Rothman Orthopaedics
Orthopedics • Philadelphia, PA
Ratings by platform
- Better Business Bureau (BBB): 1.67 out of 5 stars (36 reviews)
- Yelp (Brand-level): 2.6 out of 5 stars (784 reviews)
What patients say
Patients praise
- High-quality care from specific surgeons and physical therapists
- Professional and courteous staff in certain interactions
- Effective surgical outcomes for some patients
- Organized and clean office environments reported by some patients
Common complaints
- Difficulties reaching billing and customer service departments
- Perception of a profit-driven, assembly-line approach to care
- Long wait times and unresponsive phone systems
- Concerns regarding unnecessary medical imaging/procedures
In patients' words
"I’m extremely satisfied from the time I meet the receptionist near the kiosk, every nurse, the X-ray technician, the physician’s assistants along with Dr. Alexander Vaccaro for exceptional service and healthcare needs especially!"
— Rothman Orthopaedics patient testimonial page"This practice is an assembly line . They don't listen to your issues, they rush you out of the office always trying to send you to therapy... This needs to be investigated."
— BBB customer review"Every time I try to reach to the billing department the hold time is very long."
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