Orthopaedics - Penn Medicine
Orthopedics • Philadelphia, PA
Ratings by platform
- Penn Medicine official provider profiles: Typically range from 4.5 to 4.9 out of 5 stars for individual providers (Varies widely by provider, often hundreds to over 1,500 ratings per specialist)
What patients say
Patients praise
- High level of surgeon expertise and clinical knowledge
- Professional and thorough care provided by medical staff
- Successful surgical outcomes and interventions
- Positive bedside manner and effective explanation of options
Common complaints
- Long wait times for appointments and in-office visits
- Challenges with phone system and call center wait times
- Concerns regarding front-desk customer service and communication
- Occasional dissatisfaction with provider communication or perceived lack of attentiveness
In patients' words
"dr nelson is personable and knowledgeable. excellent bedside manners and warm, friendly smile! he makes me feel confident that he will take great care of me. very satisfied with my entire surgery journey."
— Penn Medicine Provider Profile - Charles L. Nelson, MD"the girl at the front desk needs training in customer service. She gave me the wrong date for my follow-up and when I asked her to ask the nurse for clarification she huffed as she got up to ask and was extremely unpleasant..."
— Birdeye review for Penn Orthopaedics Pennsylvania Hospital"waited an hour past appointment time to be seen"
— Penn Medicine Provider Profile - James L. Carey, MD, MPHMore clinics in Philadelphia
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