Carle Health Pekin Hospital
Surgery Services • Pekin, IL
Ratings by platform
- Illinois Hospital Report Card, Healthgrades, PlainHospital: Patient experience ratings are often noted as lower than state or national averages, with some sources citing 2/5 stars or 53% satisfaction. (Not specified, based on standardized HCAHPS survey data.)
What patients say
Patients praise
- Some patients report positive interactions with specific staff members
- Approximately half of patients indicate willingness to recommend the hospital in certain metrics
Common complaints
- Staff communication and responsiveness issues
- Lack of thoroughness in discharge information and recovery planning
- Mixed perceptions regarding quality of care compared to other facilities
In patients' words
"While there are a few good staff members overall you will get better care elsewhere. The majority of staff does not listen and do more harm than good."
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