Emergency Veterinary Care in Central Illinois
Emergency Services • Pekin, IL
Ratings by platform
- Birdeye (Pekin Veterinary Clinic): 4.7 out of 5 stars (987 reviews)
- PetInsuranceReview (Pekin Animal Hospital): 4.6 out of 5 stars (251 reviews (Pekin Animal Hospital))
What patients say
Patients praise
- Compassionate staff during difficult end-of-life decisions
- Thorough examinations and helpful explanations from veterinarians
- Convenience of urgent care availability during daytime hours
- Friendly and knowledgeable front-desk and support staff
Common complaints
- Concerns regarding costs and billing transparency
- Allegations of unprofessional communication by management
- Mixed reports regarding empathy during end-of-life care
- Reports of inconsistent service quality and potential misdiagnoses
In patients' words
"Everyone even the receptionist was very compassionate about our situation. They took us back and they had a bed for her to lay on and even treats for her to eat. They explained everything... The vet sat with us on the floor until we were ready."
— Review of Pekin Veterinary Clinic"Then I got the phone call from someone at the Pekin Vet Clinic upset that they didn't get a higher review from me... she demanded me to answer her about what went 'wrong' and then attacked me for not having a good review."
— Review of Pekin Veterinary Clinic"TLDR: This is an euthanasia facility where they do not have empathy or good will. They will audibly mock you while you are present."
— Review of Tri-County Animal Emergency ClinicMore clinics in Pekin
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