OSF Medical Group - Primary Care in Pekin - OSF HealthCare
Primary Care • Pekin, IL
Ratings by platform
- Birdeye: 2.5 out of 5 stars (13 reviews)
- Yelp: 2.3 out of 5 stars (32 reviews (OSF HealthCare brand-wide))
What patients say
Patients praise
- Friendly and empathetic nursing and support staff
- Attentive and caring physicians in specific instances
- Clean and well-maintained facility environments
- Timely communication of test results by some teams
Common complaints
- Difficulties with appointment scheduling and cancellations
- Rude or unprofessional behavior from staff and billing department
- Issues with medical documentation accuracy and communication
- Long wait times
In patients' words
"Confirmed my appointment over text. Got multiple texts about my appointment as a reminder. I showed up after calling off work and driving 30 min just to have them say they cancelled my appointment."
— LocalityBiz user review"Dr. San German has been taking care of me and my family for 26 years. I am blessed to have found such a great doctor. I have confidence in all of the doctors that work in this place. The staff is friendly and empathetic to my needs."
— Birdeye user review"Terrible rude staff in person or on phone. They all act like they hate you being there or calling for anything. Arrogant and mean to the point of malpractice."
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