Mental health and wellness | Mountain View Hospital
Mental Health • Payson, UT
Ratings by platform
- Rehab.com / Google Reviews (aggregate): 4.5/5 stars (1673 reviews)
- U.S. News & World Report: 90% recommendation rate (not explicitly stated total)
- HCAHPS Summary Star Rating: 4/5 stars (413 surveys)
What patients say
Patients praise
- Compassionate and respectful treatment of behavioral health patients, specifically avoiding dehumanization
- Positive patient interactions with medical and surgical nursing staff
- Efficient and professional experiences with administrative and front desk personnel
- High recommendation rates from overall hospital patient surveys
Common complaints
- Instances of perceived unprofessional staff behavior in the emergency department
- Significant frustrations reported regarding billing department transparency, accuracy, and communication
- Occasional dissatisfaction with specific clinical support services, such as lactation consulting
In patients' words
"I have had a serious mental illness for 16 years... This is the best one, it's not even close. If I had to pinpoint the reason, I would say no one dehumanized me."
— LocalityBiz Patient Review"After a loved one of mine survived a suicide attempt and went to the ER, I overheard nurses saying horrible things about them in the public ER area."
— Rehab.com Patient Review"The billing department has been a massive joke... I ask for itemized bills and I get smoke screens."
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