Mental health and wellness | Mountain View Hospital - Payson
Behavioral Health • Payson, UT
Ratings by platform
- CMS HCAHPS (reported via Momentary): 4 out of 5 stars (based on CMS HCAHPS) (262 completed surveys)
- Rehab.com: 4.45 out of 5 stars (1,673 reviews (Google-based))
- Facebook: 76% recommend rate (247 reviews)
What patients say
Patients praise
- caring, professional, and attentive clinical staff
- clean, calm, and restorative hospital environment
- high patient satisfaction regarding nurse and doctor communication
- effective, individualized behavioral health treatment plans
Common complaints
- concerns regarding management, staffing, and workplace culture among employees
- isolated reports of unprofessional staff communication in the ER
- instances of billing and communication issues with office staff
In patients' words
"I had the best experience here in this place. Every staff member I came in contact with was more than willing to help and so caring with me. The staff was kind and informative."
— Rehab.com review"Manager is hard to work with and is hardly there. She also has favorites and if she don’t like you, she’ll treat you horribly. All the nurses and techs are burned out because everyone is quitting."
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