Houston Neurological Institute & Sleep Lab Services - Pasadena
Neurology • Pasadena, TX
Ratings by platform
- Houston Neurological Institute website (aggregate): 4.88 out of 5 stars (1,721 reviews collected by the institute)
- BestAround.com (Google Reviews aggregate): 4.7 out of 5 stars (215 reviews)
What patients say
Patients praise
- Compassionate and thorough clinical care
- Physicians take time to explain treatment plans and answer questions
- Personalized attention
- Friendly and attentive staff members
- Clean, comfortable, and recently updated office facilities
Common complaints
- Long wait times
- Perceived lack of empathy from some staff
- Inadequate communication with administrative staff
- Rudeness of certain reception staff
- Issues with scheduling errors
In patients' words
"The staff at HNI is friendly and always so attentive to my needs. The office has been recently updated and is clean, comfortable and spacious."
— Houston Neurological Institute website testimonial"Dr Fayle was AWESOME. Took his time with me, explained everything and did not rush me when I had several questions. The care I received was remarkable."
— Houston Neurological Institute website testimonial"...some reviews point out significant issues that detract from the overall experience. Concerns about long wait times, perceived lack of empathy, and inadequate communication with administrative staff are recurrent themes."
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