Houston Neurological Institute & Sleep Lab Services
Sleep Medicine • Pasadena, TX
Ratings by platform
- Official Houston Neurological Institute website: 4.88 out of 5 stars (1721 total reviews (as reported by the practice))
- BestAround.com aggregating Google reviews: 4.7 out of 5 stars (215 official Google reviews)
What patients say
Patients praise
- compassionate and thorough physicians/providers
- staff professionalism and friendliness mentioned by many patients
- effective listening and patient engagement during appointments
- clear explanations of treatment plans
- clean and comfortable office environments
- positive experiences with sleep lab technicians
Common complaints
- long wait times
- perceived lack of empathy from some staff
- inadequate communication with administrative staff
- occasional reports of rude or dismissive receptionist behavior
- scheduling errors affecting patient access
In patients' words
"My experience was very positive! Everyone in the office was kind and professional. Dr. Eberle was patient, straight forward, and extremely helpful. For the first time in months I feel like someone gets what’s going on with me and has a plans to relieve my symptoms!!"
— Additional Testimonials - Houston Neurological Institute website"Customer experiences at Houston Neurological Institute - Pasadena are varied, reflecting both exceptional care and notable shortcomings... Concerns about long wait times, perceived lack of empathy, and inadequate communication with administrative staff are recurrent themes."
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