Get Primary Care | Cleveland Clinic

Patients praise

• Access to caring, compassionate, and empathetic primary care providers
• Highly-rated individual providers (often receiving high scores in internal patient surveys)
• Providers who are noted for thoroughness, listening to concerns, and offering clear explanations
• Patient satisfaction with the quality of medical treatment and clinical outcomes for specific practitioners

Common complaints

• Dissatisfaction with appointment scheduling and booking processes
• Reports of long waiting times and appointment cancellations or lack of communication about scheduled visits
• Concerns regarding billing practices, including unexpected charges or billing disputes
• Complaints about staff attitude, such as perceived rudeness, lack of empathy, or condescending behavior from some providers
• Difficulties navigating or relying on the MyChart portal for appointment management