Family Doctors Barrington, IL | Regency Medical Center P.C.
Primary Care • Palatine, IL
Ratings by platform
- Yelp: Approx. 2.5/5 (Yelp) (51-54 reviews)
- WebMD: 1 rating/1 review (1)
What patients say
Patients praise
- Some patients value specific long-term providers (e.g., Dr. Aziz, Dr. Patel, Carolyn)
- Attentive and caring interaction from certain clinicians
- Convenience of multiple locations and in-office services like labs and X-rays
Common complaints
- Poor office staff communication and customer service
- Difficulties reaching the office by phone or getting voicemails returned
- Long wait times for appointments
- Dissatisfaction with certain providers, specifically Dr. Patel, after staff departures
- Practice policies requiring what patients consider unneeded visits
In patients' words
"The customer service is the worst i have ever experienced anywhere. You can barely get through on the phones. When you do manage to get through the people answering the phones are rude and don't care at all."
— LocalityBiz Review"Our family has been seeing Dr. Aziz for the last 20 years now. My experience with all appointments has always been positive. The nurses were attentive, helpful, and competent."
— Yelp/MapQuest Review"Expect to wait an hour minimum just to see the nurse to take your blood pressure before your actual appointment. I'm not exaggerating... Nothing has changed."
— LocalityBiz ReviewMore clinics in Palatine
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