Radiology Services | UCI Health | Orange County, CA
Radiology • Orange, CA
Ratings by platform
- CMS HCAHPS (reported by Momentary): 3/5 (414 reviews)
- Medicai: 3.1/5 (759 reviews)
What patients say
Patients praise
- High clinical ratings for individual specialists, such as interventional radiologists
- Appreciation for professional and empathetic care from specific staff members during critical situations
- Recognition of comprehensive, advanced imaging technology and equipment improvements
Common complaints
- Long wait times and lack of urgency in emergency and imaging departments
- Communication issues, including difficulty scheduling, unclear wait times, and poor staff communication
- Frustrations with billing processes and unexpected fees
- Concerns regarding patient follow-up and receiving diagnostic results promptly
- Reports of unprofessional conduct or perceived lack of empathy by some staff members
In patients' words
"Patients have had mixed experiences at UCI, with many expressing appreciation for the caring and professional staff, especially in critical situations... However, there have been concerns regarding billing practices."
— Medicai summary of patient sentiment"The staff was very kind and quite accommodating. Not sure what these other two reviews are about but I can tell you that I did not experience any delays..."
— Promallu user reviewMore clinics in Orange
RadNet Orange County
Patients praise: Some patients report professional and friendly staff interactions · Efficient and quick experiences for some routine imaging procedures.
Daniel Reichner, MD, FACS
Patients praise: Professional and caring demeanor · Skilled and knowledgeable surgeon.
St. Joseph and St. Jude Heritage Medical Group
Patients praise: High patient satisfaction ratings for many providers (e.g., 4.7-4.9 range) · Physicians praised for being attentive, kind, and explaining conditions/treatments clearly.
Newport Diagnostic Center
Patients praise: Professional and friendly staff · Clean and comfortable facility environment.
St. Joseph Heritage Orange - Cardiology
Patients praise: attentive and compassionate care from physicians · clear, honest, and transparent communication regarding health conditions.
St. Jude Heritage Medical Group
Patients praise: Highly rated rheumatology providers within St. Joseph/St. Jude Heritage Medical Group (e.g., Dr. Andrew Chuong Phan) with patient comments praising listening and professionalism · 4.8 overall rating for the Orange Chapman location on Providence showing strong patient experience signals.
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