Radiology Services | UCI Health | Orange County, CA
Radiology • Orange, CA
Ratings by platform
- CMS HCAHPS (reported by Momentary): 3 out of 5 stars (overall hospital rating) (414 surveys)
- UCI Health internal clinician profile (Dr. Christina Boyd): 4.8 out of 5 stars (51 ratings/10 reviews)
- Promallu (Yorba Linda Imaging): 2.3 out of 5 stars (4 reviews)
- Medicai (aggregated): 3.1 out of 5 stars (759 reviews)
What patients say
Patients praise
- High clinical ratings for individual specialists, such as interventional radiologists
- Appreciation for professional and empathetic care from specific staff members during critical situations
- Recognition of comprehensive, advanced imaging technology and equipment improvements
Common complaints
- Long wait times and lack of urgency in emergency and imaging departments
- Communication issues, including difficulty scheduling, unclear wait times, and poor staff communication
- Frustrations with billing processes and unexpected fees
- Concerns regarding patient follow-up and receiving diagnostic results promptly
- Reports of unprofessional conduct or perceived lack of empathy by some staff members
In patients' words
"The waiting area is packed with patients, and everyone waits for hours with no clear communication or urgency. It feels like there’s little regard for people’s time."
— Rate A Hospital user review"Patients have had mixed experiences at UCI, with many expressing appreciation for the caring and professional staff, especially in critical situations... However, there have been concerns regarding billing practices."
— Medicai summary of patient sentiment"The staff was very kind and quite accommodating. Not sure what these other two reviews are about but I can tell you that I did not experience any delays..."
— Promallu user reviewMore clinics in Orange
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