Rheumatology | St. Joseph and St. Jude Heritage Medical Group
Rheumatology • Orange, CA
Ratings by platform
- psjhmedgroups.org (Dr Andrew Chuong Phan, MD - Rheumatology, Orange): 4.9 out of 5 (286 Ratings)
- psjhmedgroups.org (Rheumatology service page - multiple providers): 4.7 to 5.0 out of 5 (provider-specific averages shown) (Ratings counts shown for some providers (e.g., 4.9/5 and others))
- providence.org (St. Joseph Heritage Medical Group - Orange Chapman location): 4.8 (7,591 Ratings)
- healthgrades.com (St Joseph Heritage Medical Group, Orange, CA): 1.0 (1 review)
What patients say
Patients praise
- Highly rated rheumatology providers within St. Joseph/St. Jude Heritage Medical Group (e.g., Dr. Andrew Chuong Phan) with patient comments praising listening and professionalism
- 4.8 overall rating for the Orange Chapman location on Providence showing strong patient experience signals
- Complaints/risk are not universal, and there are clearly positive patient experiences in provided provider-review excerpts
Common complaints
- Reported delays/administrative issues and lack of prompt attention for care needs (example: difficulties getting an MRI referral and dismissive communication)
- Negative user reviews on consumer site describe misunderstanding of injury severity, lack of follow-up, and appointment cancellations
In patients' words
"“He is a wonderful doctor, who listens to all of my concerns and issues.”"
— psjhmedgroups.org provider page for Dr. Andrew Chuong Phan, MD"“Empty Promises and Long Delays” ... “It’s pending” ... “robotic apologies” ... “You just have to wait.”"
— healthgrades.com group-directory page for St Joseph Heritage Medical Group, Orange, CA"“Can’t get resolution or follow up appointment at this office” ... appointments canceled ... “COVID test required, not told”"
— pissedconsumer.com user reviews for St Joseph Heritage HealthcareMore clinics in Orange
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