Primary Care Services | UCI Health | Orange County, CA
Primary Care • Orange, CA
What patients say
Patients praise
- High praise for the clinical knowledge, thoroughness, and caring nature of many individual primary care physicians
- Appreciation for clear, prompt communication via online patient portals (MyChart)
- Recognition of the educational and team-based approach of UCI Health as an academic medical system
- Generally modern, clean facilities and convenient on-site services like labs
Common complaints
- Complaints regarding unexpected or high billing charges, particularly for new patient visits or procedures
- Concerns about communication and billing support efficiency
- Reports of difficulty navigating scheduling systems or receiving timely call-backs for labs and follow-ups
- Mixed reviews specifically regarding emergency room and urgent care responsiveness at some locations
In patients' words
"Dr. Schroeder spends enough time listening and treating the patients. He also sends messages promptly... I am very impressed with how fast he responds to my enquiries thru my chart messaging system. He is an awesome primary care physician that I can trust."
— Healthgrades user review"The medical care itself was outstanding, and I’d gladly return to Dr. Masukawa. I just hope the clinic can improve the way billing questions are handled... The overbilling is outrageous and the office staff could not be more demeaning or less professional."
— LocalityBiz user reviews for Newport Beach MacArthur locationMore clinics in Orange
Primary Care Doctors in Orange, CA - Providence
Patients praise: High ratings for individual primary care physicians and specific departments like Heart & Vascular or Radiology · Commendations for staff compassion, professionalism, and care during specific procedures or stays.
Daniel Reichner, MD, FACS
Patients praise: Professional and caring demeanor · Skilled and knowledgeable surgeon.
St. Joseph and St. Jude Heritage Medical Group
Patients praise: High patient satisfaction ratings for many providers (e.g., 4.7-4.9 range) · Physicians praised for being attentive, kind, and explaining conditions/treatments clearly.
Newport Diagnostic Center
Patients praise: Professional and friendly staff · Clean and comfortable facility environment.
St. Joseph Heritage Orange - Cardiology
Patients praise: attentive and compassionate care from physicians · clear, honest, and transparent communication regarding health conditions.
St. Jude Heritage Medical Group
Patients praise: Highly rated rheumatology providers within St. Joseph/St. Jude Heritage Medical Group (e.g., Dr. Andrew Chuong Phan) with patient comments praising listening and professionalism · 4.8 overall rating for the Orange Chapman location on Providence showing strong patient experience signals.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.