Primary Care Services | UCI Health | Orange County, CA
Primary Care • Orange, CA
Ratings by platform
- Healthgrades (Dr. Matthew Schroeder): 4.9/5 (based on 499 reviews) (499)
- Healthgrades (Dr. Samuel Lin): 4.8/5 (based on 408 reviews) (408)
- Healthgrades (Dr. Stephen Chang): 4.9/5 (based on 309 reviews) (309)
- Healthgrades (Dr. Laetitia Truong): 4.8/5 (based on 339 reviews) (339)
- Yelp (UCI Medical Center Orange): 2.3/5 (849)
What patients say
Patients praise
- High praise for the clinical knowledge, thoroughness, and caring nature of many individual primary care physicians
- Appreciation for clear, prompt communication via online patient portals (MyChart)
- Recognition of the educational and team-based approach of UCI Health as an academic medical system
- Generally modern, clean facilities and convenient on-site services like labs
Common complaints
- Complaints regarding unexpected or high billing charges, particularly for new patient visits or procedures
- Concerns about communication and billing support efficiency
- Reports of difficulty navigating scheduling systems or receiving timely call-backs for labs and follow-ups
- Mixed reviews specifically regarding emergency room and urgent care responsiveness at some locations
In patients' words
"Dr. Schroeder spends enough time listening and treating the patients. He also sends messages promptly... I am very impressed with how fast he responds to my enquiries thru my chart messaging system. He is an awesome primary care physician that I can trust."
— Healthgrades user review"The medical care itself was outstanding, and I’d gladly return to Dr. Masukawa. I just hope the clinic can improve the way billing questions are handled... The overbilling is outrageous and the office staff could not be more demeaning or less professional."
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